Shipping & Delivery Policy
At Clan Kilt, we work hard to prepare and ship your order as quickly and carefully as possible. Please review the information below for our processing times, delivery estimates, shipping, returns, and contact information.
Order Processing & Delivery Timelines
Standard Order
Initial Processing: 3–5 Business Days
Estimated Processing: 10–14 Days
Processing time includes the time required to prepare, produce, quality-check, and pack your order before it is handed to the shipping carrier.
Rush Order
Initial Processing: 24 Hours
Estimated Processing: 4–8 Days
Rush orders are prioritized for faster preparation and processing.
Estimated Delivery Time
Delivery time varies depending on your destination, shipping carrier, customs procedures, holidays, weather, and other delivery conditions.
Please note that processing time and shipping transit time are separate. Delivery estimates begin after your order has been processed and shipped.
Our Shipping Service
Free Domestic Shipping
We offer free domestic shipping on eligible orders.
Fast Dispatch
Orders are prepared carefully and dispatched as quickly as possible.
Worldwide Shipping
We provide shipping services to customers in many destinations worldwide.
Shipping Fees
Free Domestic Shipping
We offer free domestic shipping. Available shipping methods and delivery estimates may vary depending on the destination and order.
Where We Ship From
Our orders are shipped from Scotland and London, United Kingdom.
Important Delivery Information
- Processing times may vary during holidays, peak seasons, and periods of high order volume.
- Delivery times may be affected by customs clearance, weather conditions, carrier delays, or incorrect shipping information.
- Please make sure your shipping address is complete and accurate before submitting your order.
- Once your order has been shipped, tracking information will be provided when available.
- Delivery estimates are approximate and are not guaranteed delivery dates.
Returns, Refunds & Replacements
We offer free returns for eligible orders. Customers may request a refund or replacement, including assistance with size-related issues, subject to our return policy and eligibility requirements.
Please contact our customer service team before sending a return so that we can provide the correct instructions.
Return Address
Clan Kilt – Returns
59 Trafford Road
London
CR7 6DR
United Kingdom
Frequently Asked Questions
How long does it take to process my order?
Do you offer rush orders?
Do you offer free shipping?
Where are orders shipped from?
Will I receive tracking information?
What can cause a delivery delay?
Can I return my order?
Need Help With Your Shipment?
If you have any questions about delivery, tracking, processing times, returns, or shipping, our customer service team is happy to assist you.
Phone: +44 7424 927958
Email: [email protected]