Clan Kilt

Refunds, Returns & Order Resolution

We are here to help if your order requires a refund, return, cancellation, replacement, or assistance with a damaged, defective, incorrect, lost, or delayed package. Please review the information below before contacting our customer service team.

Cancellation Within 24 Hours

Eligible cancellation or modification requests submitted within 24 hours of purchase may receive a full refund.

If you need to cancel or modify your order, please contact our customer service team as soon as possible. Once an order has entered production or has already been dispatched, cancellation may no longer be possible.

After the 24-hour cancellation period, we may be unable to cancel an order because production or preparation may already have started.

UK Returns & Refunds

Returned products must be brand new, unused, unworn, unwashed, and in their original condition. Items must include all original tags, labels, packaging, and accessories where applicable.

Please contact our customer service team before returning your parcel. We will provide the appropriate return instructions and, for eligible UK returns, the return shipping label.

UK Return Address:
59 Trafford Road
CR7 6DR
London
United Kingdom

International Returns

Customers outside the UK may return eligible standard products within 60 days of delivery, provided the products meet our return conditions.

For international standard or change-of-mind returns, the customer is responsible for the return shipping costs. Clan Kilt does not normally provide prepaid return labels for international change-of-mind returns.

Before sending an international return, please contact our support team so we can provide the correct return instructions.

Please clearly mark "Returned Goods" on the outside of the package where required by the courier or customs authority.

Please email us at [email protected] and our team will assist you with the return process.

International Return Address:
59 Trafford Road
CR7 6DR
London
United Kingdom

Return Conditions

To be eligible for a standard return, the item should:

• Be unused and unworn.
• Be unwashed and unaltered.
• Be in its original condition.
• Include all original tags and labels.
• Include original packaging and accessories where applicable.
• Be returned within 60 days of delivery.

Items that show signs of wear, washing, alteration, damage, misuse, or use may not qualify for a standard refund.

Custom & Made-to-Order Products

Many of our products are made to order or customized according to the customer's selected measurements, tartan, size, style, colour, or other specifications.

Because customized and made-to-order items are prepared specifically for the customer, custom-made and made-to-measure products are not normally eligible for change-of-mind returns or cancellations after production has started.

If you believe your customized item has a manufacturing defect, is damaged, is incorrect, or does not match the specifications confirmed in your order, please contact us as soon as possible so our team can review the issue.

Depending on the circumstances, we may offer a replacement, repair, alteration, refund, or another appropriate resolution.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly after delivery.

To help us resolve the issue quickly, please provide your order number and clear photographs showing the problem and the condition of the packaging where applicable.

Please do not return a damaged, defective, or incorrect item before contacting us and receiving return instructions from our team.

Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate resolution.

Lost or Delayed Packages

If your parcel has been delayed or appears to be lost during transit, please contact us with your order number and tracking information.

Our team will work with the relevant delivery service to investigate the shipment and determine the appropriate next steps.

Please allow reasonable time for the courier investigation before a final resolution is determined.

Return Shipping Costs

For eligible UK standard returns, Clan Kilt will provide a return shipping label.

For international standard or change-of-mind returns, the customer is responsible for the return shipping costs.

If an item is confirmed to be defective, damaged, incorrect, or materially different from the order, Clan Kilt will review the circumstances and determine the appropriate return shipping and refund arrangements.

Original Shipping Charges

For a standard change-of-mind return, the original shipping charge paid at the time of purchase is generally non-refundable.

Where an item is confirmed to be defective, damaged, incorrect, or materially different from the order, Clan Kilt will review the circumstances and determine the appropriate refund or resolution.

Refund Processing

Once an approved return has been received and inspected, we will review the item to confirm that it meets the applicable return conditions.

Once the return has been approved, the applicable refund will generally be processed within 5–10 business days.

Refunds are generally issued to the original payment method used for the purchase.

After we process the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or financial institution.

If a refund has been approved but you have not received it after the expected processing period, please contact our customer service team.

Exchanges

If you require a size exchange for an eligible standard product, please contact us before returning the item.

The item must meet the same condition requirements as a standard return and must be unused, unworn, unwashed, unaltered, and include the original tags, labels, packaging, and accessories where applicable.

Custom-made and made-to-measure products are not normally eligible for exchange due to change of mind or incorrect customer measurements. However, if the product does not match the confirmed order specifications or has a manufacturing issue, please contact us so we can review the matter.

How to Request a Return or Refund

To request a return, refund, exchange, replacement, or order resolution, please contact our support team before sending the product back.

Please include:

• Your full name.
• Order number.
• Reason for the return or refund.
• Photographs where the item is damaged, defective, or incorrect.

Our team will review your request and provide the appropriate instructions.

Contact Clan Kilt

If you have any questions regarding cancellations, returns, refunds, exchanges, damaged items, replacements, or lost packages, please contact us.

Phone: +44 7424 927958

Email: [email protected]

Support: [email protected]

Clan Kilt — Refunds, Returns & Order Resolution