Clan Kilt

Refunds, Returns & Order Resolution

We are here to help if your order requires a refund, return, cancellation, replacement, or assistance with a lost package. Please review the information below before contacting our customer service team.

Cancellation Within 24 Hours

Eligible cancellation or modification requests submitted within 24 hours of purchase may receive a full refund.

If you need to cancel or modify your order, please contact our customer service team as soon as possible. Once an order has entered production or has already been dispatched, cancellation may no longer be possible.

UK Returns & Refunds

For eligible UK returns, we can provide a shipping label to help you send your item back to us. Please contact our team before returning your parcel so that we can provide the appropriate return instructions.

UK Return Address:
59 Trafford Road
CR7 6DR
London
United Kingdom

International Returns

Customers outside the UK may return eligible goods to us. Before sending any international return, please contact our support team so we can provide the correct return instructions and assist with the process.

Please clearly mark "Returned Goods" on the outside of the package where required by the courier or customs authority.

Please email us at [email protected] and our team will assist you with the return process.

International Return Address:
59 Trafford Road
CR7 6DR
London
United Kingdom

Return Conditions

To be eligible for a standard return, the item should:

• Be unused and unworn.
• Be in its original condition.
• Include all original tags and labels.
• Include original packaging and accessories where applicable.
• Be returned within the applicable return period.

Items that show signs of wear, washing, alteration, damage, or misuse may not qualify for a refund.

Custom & Made-to-Order Products

Many of our products are made to order or customized according to the customer's selected measurements, tartan, size, style, or other specifications.

Because customized and made-to-order items are prepared specifically for the customer, they may be subject to different return or cancellation conditions. If you believe your customized item has a manufacturing defect or does not match the specifications of your order, please contact us as soon as possible so our team can review the issue.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly after delivery.

To help us resolve the issue quickly, please provide your order number and clear photographs showing the problem and the condition of the packaging where applicable.

Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate resolution.

Lost or Delayed Packages

If your parcel has been delayed or appears to be lost during transit, please contact us with your order number and tracking information.

Our team will work with the relevant delivery service to investigate the shipment and determine the appropriate next steps.

Refund Processing

Once an approved return has been received and inspected, we will review the item and process the applicable refund.

Refunds are generally issued to the original payment method used for the purchase. The time required for the funds to appear in your account may depend on your payment provider or bank.

If a refund has been approved but you have not received it after the expected processing period, please contact our customer service team.

Contact Clan Kilt

If you have any questions regarding cancellations, returns, refunds, damaged items, replacements, or lost packages, please contact us.

Phone: +44 7424 927958

Email: [email protected]

Support: [email protected]

Clan Kilt — Refunds, Returns & Order Resolution