This Privacy Policy explains how Clan Kilt collects, uses, stores, and protects personal information when you use our website, place an order, request a custom product, or contact our customer support team.

We aim to handle your information responsibly and only use it where necessary for providing our products and services, processing orders, communicating with you, improving our website, or where required or permitted by applicable law.

We may update this Privacy Policy from time to time. Any updated version will be published on this page.

Depending on how you use our website and services, we may collect information such as:

• Your name and contact information, including email address, telephone number, and delivery details.
• Information required to process and deliver your order.
• Custom sizing measurements such as waist, hip, seat, and kilt length where required.
• Your selected tartan, product specifications, colours, accessories, and customization requirements.
• Billing and payment-related information required to process transactions. Payment details may be handled by third-party payment providers.
• Information you provide when contacting customer support.
• Technical information such as browser, device, IP address, and website usage data where collected through our website systems and cookies.

Because our products may involve traditional tailoring and customized manufacturing, we may collect specific measurements and product configurations supplied by customers during the ordering process.

This information helps us manufacture your product according to the specifications you provide and helps our production team correctly identify your selected tartan, style, size, and customization requirements.

Where appropriate, relevant order and measurement information may be retained for customer service, order history, warranty or return handling, and repeat-order purposes.

We use personal information where necessary to operate our business and provide you with our products and services. This may include:

INTERNAL RECORD KEEPING

• Processing and fulfilling customer orders.
• Manufacturing customized products according to the specifications provided.
• Arranging shipping and delivery of orders.
• Responding to customer questions and support requests.
• Maintaining appropriate business and order records.
• Improving our products, services, website, and customer experience.
• Sending promotional communications where legally permitted and, where required, with your consent.
• Detecting, preventing, and addressing fraudulent, abusive, or unauthorized activity.
• Complying with applicable legal and regulatory requirements.

We are committed to protecting your personal information. We use appropriate technical, administrative, and organizational measures designed to reduce the risk of unauthorized access, alteration, disclosure, or destruction of personal information.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Cookies are small text files that may be stored on your device when you visit a website. They help websites remember certain information and can support essential website functionality.

Clan Kilt may use cookies and similar technologies to keep products in your shopping cart, remember preferences, maintain sessions, improve website performance, understand website usage, and provide relevant functionality.

Some cookies may be placed by third-party services used on our website. The availability and purpose of cookies may change as website functionality and third-party services are updated.

Our website may contain links to external websites operated by third parties. These websites may include payment providers, delivery services, social media platforms, or other websites that may be useful to our customers.

Once you leave the Clan Kilt website, the privacy practices of the external website will apply. We are not responsible for the privacy policies, content, security, or practices of third-party websites.

Depending on applicable law, you may have rights concerning your personal information. These may include requesting access to information we hold about you, asking us to correct inaccurate information, requesting deletion where applicable, or withdrawing consent for certain marketing communications.

• You can unsubscribe from promotional emails by using the unsubscribe option included in the relevant communication.
• You can contact us if you believe information we hold about you is inaccurate or needs to be updated.
• You may contact us regarding privacy-related questions or requests.

To contact us about your personal information, please email: [email protected]

We do not sell or lease your personal information. We may disclose information to service providers where necessary to operate our business, process orders, provide delivery services, operate our website, process payments, prevent fraud, or comply with legal obligations.

The following table provides examples of cookies that may be associated with Magento-based ecommerce functionality. The exact cookies used on the website can vary depending on the Magento configuration, extensions, analytics services, payment providers, and other third-party services.