FAQ's Clan Kilt

Frequently Asked Questions

Find answers to common questions about Clan Kilt orders, shipping, payments, returns and Scottish kilts.

Sales & Orders
How do I place an order?
Select your preferred kilt, choose your tartan, size and custom options, then click "Add to Cart". Proceed to checkout, enter your delivery details and complete your payment.
Can I cancel my order?
Yes. Cancellation requests can be made before your order has entered production or been shipped. Please contact us as soon as possible after placing your order.
Can I change my order after placing it?
If your order has not entered production, we may be able to update your size, tartan or other options. Please contact us immediately if you need to make a change.
Shipping & Delivery
How long does delivery take?
Delivery time depends on the product, production requirements and destination. Please check the product page or our shipping policy for the latest estimated delivery information.
Can I track my order?
Yes. Once your order has been dispatched, tracking information will be provided so you can follow your shipment.
Can I change my shipping address?
Yes, provided your order has not already been shipped. Please contact us immediately if you need to change your delivery address.
Returns & Exchanges
Can I return my kilt?
Returns may be accepted according to our return policy. Items must meet the applicable return conditions and should be unused and in their original condition.
Can I exchange my kilt?
Exchanges may be available depending on the product and circumstances. Because some Clan Kilt products are made to order, please contact us before returning an item.
What should I do if I receive a damaged item?
Please contact us as soon as possible and provide your order number along with clear photographs of the damaged product and packaging. Our team will review the issue and assist you.
Kilts & Measurements
Are Clan Kilt products made to order?
Many Clan Kilt products are prepared according to the customer's selected size, tartan and product options, allowing us to provide a more personalised fit.
How do I measure myself for a kilt?
Accurate waist, seat and kilt length measurements are important for a comfortable fit. Please follow our kilt measurement guide carefully before placing your order.
What tartans are available?
We offer a wide selection of Scottish tartans, including clan and family tartans. Available tartans can vary by product and are displayed on the relevant product page.
Payment & Security
What payment methods do you accept?
We accept major Debit and Credit Card payments through our secure online checkout.
Is my payment information secure?
Yes. We take the security of customer information seriously and use secure payment processing to help protect your payment information.

Still Have Questions?

If you cannot find the answer you are looking for, our Clan Kilt customer service team is happy to help.

Contact Clan Kilt