Return & Exchange Policy
Clan Kilt — Returns, Exchanges & Customer Support
At Clan Kilt, we want every customer to feel confident when ordering Scottish kilts, tartan clothing and kilt accessories online. This return and exchange policy explains the conditions for eligible returns, refunds, size exchanges and custom-made products. Please review the requirements below and contact Clan Kilt before sending any item back.
Easy Returns
Eligible items can be returned according to our return conditions.
Exchanges
Contact us if you require a different size or eligible replacement.
Original Condition
Items must remain unused, unworn and in their original condition.
Return Conditions
To be eligible for a standard return, the item should meet all of the following conditions:
- Be unused and unworn.
- Be in its original condition.
- Include all original tags and labels.
- Include original packaging and accessories where applicable.
- Be returned within the applicable return period.
Items That May Not Qualify for a Refund
Items must be returned in an acceptable condition so that they can be inspected and processed.
Items that show signs of wear, washing, alteration, damage, or misuse may not qualify for a refund.
How to Start a Return
If you would like to return an item, please contact Clan Kilt customer support before sending the product back.
Please provide your order number and explain the reason for your return. We may request photographs where necessary to help us review the condition or issue with the product.
Important: Please do not send a return to our address without first contacting Clan Kilt and receiving the appropriate return instructions.
Clan Kilt Return Address
Once your return has been approved, please use the following address for your return shipment:
Return Inspection & Refunds
Once the returned item is received, Clan Kilt will inspect the product to confirm that it meets the applicable return conditions.
If the return is approved, the refund will be processed according to the applicable payment and refund procedure.
Please note: A refund may be declined if the returned item does not meet the required return conditions, including cases where the item has been worn, washed, altered, damaged, or misused.
Exchange Policy
At Clan Kilt, we understand that you may sometimes require a different size or an eligible replacement. If you need to exchange your item, please contact our customer support team before returning the product.
Our team will review your request and provide the appropriate exchange instructions.
To qualify for an exchange, the item should:
- Be unused and unworn.
- Be in its original condition.
- Include all original tags and labels.
- Include original packaging and accessories where applicable.
- Be returned within the applicable exchange period.
- Be suitable for inspection and resale.
Size Exchanges
If you have ordered the wrong size, please contact Clan Kilt as soon as possible.
We will review your order and advise you about the available exchange options.
Replacement sizes are subject to availability. If your requested size is unavailable, our team will contact you to discuss the available options.
Important: Please do not send the product back before contacting Clan Kilt. This allows us to provide the correct exchange instructions.
Custom-Made & Personalised Products
Many Clan Kilt products can be made according to individual customer requirements, including measurements, tartans, colours, designs, and other specifications.
Because custom-made or personalised products are produced according to the customer's requirements, they may be subject to different return and exchange conditions.
Important: Please contact Clan Kilt before returning any custom-made, personalised, altered, or specially sized product. We will review the order and advise whether an exchange or other resolution is available.
Exchange Return Address
After your exchange request has been approved, you will be provided with the appropriate return instructions. The Clan Kilt office address is:
Do not send your exchange without approval. Please contact Clan Kilt first so that your package can be correctly identified and processed.
Exchange Processing
Once we receive your returned item, Clan Kilt will inspect the product to confirm that it meets the applicable exchange conditions.
If the exchange is approved, we will arrange the replacement item subject to product and size availability and the applicable exchange terms.
Please note: Products that show signs of wearing, washing, alteration, damage, or misuse may not qualify for an exchange.
Return & Exchange FAQs
Can I return an unworn kilt?
Eligible standard returns must be unused and unworn, remain in their original condition, include original tags and labels, and meet the applicable return period.
Can I exchange my kilt for a different size?
Yes, you can contact Clan Kilt about an eligible size exchange. Replacement sizes are subject to availability and the item must meet the applicable exchange conditions.
Can I exchange a custom-made kilt?
Custom-made, personalised, altered or specially sized products may have different exchange conditions. Contact Clan Kilt before returning a custom-made product so we can review your order.
Where should I send my return?
Do not send a return or exchange without first contacting Clan Kilt. Once your request is approved, use the return instructions and the Clan Kilt UK office address provided on this page.
Contact Clan Kilt
If you have any questions about a return, refund, exchange, sizing issue, or your order, please contact Clan Kilt before sending your item back.
Clan Kilt Customer Support
Our team is happy to assist you with your return or exchange request and provide the appropriate instructions.